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Special Coronavirus cancellation policy and Coronavirus procedures


This page tells you everything you need to know regarding our Coronavirus cancellation policy, the measures we have in place to protect you and what you need to do and expect during your stay. If you have any further questions after reading this, please email us on or call us on 01725 517654 .

**IMPORTANT UPDATE AS OF 31/12/20**New Forest Lodges is in Tier 3, and will be closed until 31/1/21 pending Government reviews.

We will not be accepting bookings from tier 3/4 areas for stays before 31/1/21.

Please see our cancellation policy below if you have an existing booking affected by Tier restrictions. 

More Tier information can be found lower down this page.

COVID-19 Cancellation policy only.

Where cancellations or modifications occur due to COVID-19, the two below policies apply regardless of whether you book our 'base rate' price or 'non-refundable advance purchase' price. We hope this gives you peace of mind when booking. If you have any questions please call or email prior to booking. 

  1. If we go into a National lock down, or our area goes into a local lockdown, bookings will be subject to a free change of dates (same no. of nights), a credit held for a future booking within 24 months or, if necessary, a full refund. Seasonal price differences may apply.
  2. If your area goes into a local lock down or you cannot come due to self isolation we will offer a free change of dates (same no. of nights). Seasonal price differences may apply.
  3. If you cannot come due to possible breach of the rule of 6 or tier restrictions we will offer a free change of dates (same no. of nights). If you had an existing booking made before 26/11/20 and Tier restrictions now affect your stay or travel plans you may also be eligible for a refund. Seasonal price differences may apply.
  4. In the event we get locked down or there is a national lockdown during your stay you will receive a pro rata credit to move to a future date or a pro rata refund for your remaining no. of nights.

Government guidance/law - New Forest Lodges is in Tier 2 and can only accept bookings from single households/support bubbles. To be reviewed 16/12/20

Government 3 tier system and how it affects your stay

- New Forest lodges is in Tier two. All guests must follow tier two guidelines when staying at New Forest Lodges,  regardless of whether their area falls into tier one or not.
- You can only meet inside/stay overnight with your own household/support bubble
- If you have multiple lodges booked, each lodge will be limited to one household/support bubble inside the lodge. Outdoors the 'rule of 6' applies.
- Please refer to your local authority or use the link below to determine which tier your area is in. 
- We will not accept any bookings from tier 3/4 areas before 31/1/2021. 
- If you have an existing booking and find that following the announcement on 26/11/21 you can no longer stay with us,please contact us by phone or email.

Covid-19 Procedures, regulations and guidance

Please see below an outline of what we’re doing to keep you safe.

-    Upon changeover - Lodges are cleaned thoroughly with the added measure of diluted bleach and high grade sanitiser for surfaces and floors. 

-    Cleaners are wearing appropriate PPE.
All cleaners have a guidance booklet and checklist.

-    All bed linen, including protectors, are removed and washed at a high temperature before being ironed and stored for 72 hours ready to be used again.

-   Fresh bed linen and towels are put on your bed/s by one member of staff wearing gloves and a face mask.

-   Duvets and pillows are removed and replaced with items that have been quarantined for at least 72 hours.

-  Following the lodge being cleaned it will then be "fogged" using a fogging machine containing disinfectant.

-   You will find the majority of cutlery and crockery in the dishwasher. Any items that do not reasnably fit in the dishwasher have been wiped with sanitising fluid which you may wish to rinse or dishwash these again before use.

-   We have provided you a bag of essentials including (but not limited to) dishwasher tablets, washing machine tablets, hand sanitiser, wipes, gloves and bin bags. This is for your use only. Please leave unused items especially match boxes, firelighters and spray bottles in the clear plastic bag on departure(we will quarantine all re-usable items). If you need more items please ask. You can use these items for peace of mind to wash, dishwash or sanitise items and areas before you use them if you wish.

- We have removed certain soft furnishings for your safety, this includes sofa Cushions. Luckily all of our sofas are leather and wipeable so will still be comfy, but if you want cushions, please bring your own.

Outside and On-site

-  Outdoor furniture has been sanitized between stays, including saunas where applicable.

-  BBQs have been removed. If you want a BBQ for your stay please let us know and a clean one will be dropped to your lodge. If requesting during your stay, please note you must do so between 9am and 2pm. There is no charge.

-  The shop is closed but we can deliver items to your decking between 9am and 2pm. Please call us or let us know what you need. We stock breakfast items, local alcohol etc. We do also have a non-contact veg stall at the front of the farm for guests to use.
-  Hot Tubs have been fully emptied, cleaned, sanitised, re-filled and dosed with appropriate chemicals to keep you safe whilst you enjoy the tub. Hot tubs will be tested twice a day between 9.30am-11am and 2.30pm-3.30pm. Please do not use the tub until it has been tested. 

Social Distancing

-  We are lucky enough at the farm to be very isolated, with plenty of space. We are still required to remind you to keep 2m apart from other guests, this includes keeping dogs under very close control. If you cannot keep you Dog under close control please keep them on a lead. 

Coronavirus Symptoms
- If you or a member of your party/household has tested positive or been in contact with someone who has tested positive for Coronavirus within the two weeks leading up to your holiday, please do not come. Notify us at the earliest possibility and we will discuss your options for re-booking.
- If you or a member of your party/household is displaying symptoms before your stay, please do not come. Notify us at the earliest oppurtunity and we will discuss your options for re-booking.
- If you or a member of your party displays Coronavirus symptoms during your stay please notify us at your earliest convenience and travel home.

We look forward to seeing you soon,

John, Debs, Tom 

New Forest Lodges

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